We facilitate group interviews for college and junior volunteers. Here are my steps for the juniors:

1. Receive application.

2. Mandatory info meeting for applicant and parent to thoroughly review details of the program.

3. Applicant signs an agreement at the end of the meeting stating they can meet the program requirements. 

4. They sign up for a 45-minute interview slot.

5. We email them a questionnaire with situational questions.

6. They return their completed questionnaire.

7. We have 6 applicants interview at one time - 3 in two rooms at a time with two interviewers - 20-minutes in one room and then switch to the other room for the last 20 minutes. We wanted all 4 interviewers to meet each applicant. In the interview, each applicant discusses their summer schedule, and answers a question based off of their questionnaire answer. i.e. Questionnaire question: Tell me about a time that you had great customer service, and what was great about it. Interview question: tell me why customer service is important in the role of a volunteer, and how your customer service experience can be matched in a hospital setting. If we have time, we ask them to tell us something they are passionate about - this is when they usually light up and get animated.

8. After the 45-minute interview, the 4 interviewers evaluate each applicant, and rate them. Our rating sheet has a score, along with a √, ? or X (yes, maybe and no).

9. At the end of all of the interviews, we count up all the √, ? or X's, which ends up being those we accept (√), those that are on our alternate list that move into a spot if/when someone drops out (?) or not accepted (X).

I've attached our info meeting handout that they sign, questionnaire, interview sheet and tracking sheet.