Society for Healthcare
Have any hospitals reinstated volunteer programs yet? When are you discussing volunteers/visitors returning to your facility? And, what protocols will you put in place for their safety?
We started in May by sending a survey to both our volunteers and all the different departments to get a feeling for everyone's readiness to re-engage.
Then we used the information from the SHVL survey and a similar survey sent within our State - to get a feel of what others were thinking.
When we met with Senior Leadership we presented that data (presentation attached) and made a recommendation for a phased return. From that meeting, the decision was made by senior leadership to use both the data and our recommendation and the CDC guidelines to begin welcoming volunteers back.
Below is an overview (brief) of the phases
Outline of Volunteer Re-engagement Phases
We made the decision that all Volunteers would need to complete a COVID training and sign the Training Answer Sheet/Consent Form prior to being re-activated.
I am attaching copies of all our letters/documents. We are a pretty large program with 5 hospitals - so our communication is more formal and perhaps more complicated than others. But I put it out there as an example - we all learn from each other!
1- The Data Presentation
2- Return to Volunteer Phases - an Outline
3-Return to Volunteer Memo to our Departments
4-Letter to all our Volunteers
6-Volunteer Phases - for those NOT at a higher risk
7- Volunteer Phases - for ALL volunteers (inc those at higher risk)
8-Our COVID training
9- Our COVID Answer Sheet/Consent Form
Hope some of this is helpful to others!
Jenelen Dulemba, Erin Pittman, Margie Kuechler and Vicki Miller
St. Elizabeth Healthcare - Northern Kentucky
Jenelen, I appreciate all your hard work and you providing the research of what has transpired from surveys. It helps to know how on track we are and also to make our own decisions based on our areas.
Currently our gift shop has been open 11 am to 1:30 pm M-F and is volunteer staffed only by those who consent to be here (2 vols and expanding in phases). We recently sent an invite to surgical lounge volunteers to see if anyone was interested in assisting yet and most of them were August, some no reply and a few responded to come on their own.
In looking at your data, 20% may not return which could go higher or lower. We just received our new brochure that was recently updated and distributing that hopefully will help once we reinstate.
Thank you Jenelen for your information, I have been working on these steps also and your information is a great resource. I am meeting with senior management on Thursday to make my proposal. We have opened the Gift shop on May 18th, but it is staffed only by the gift shop manager and a hospital floater to cover lunch. The majority of our volunteers are begging to come back, but as with you, I am proposing those that are not high risk. Thanks again!
Amazing information from an amazing SHVL leader. Thank you, Jenelen!
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