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non-religious facilities dealing with very religious individuals

  • Tuesday, March 17, 2026 12:36 PM
    Message # 13610588
    Amanda Landes (Administrator)

    Anyone at a non-faith-based hospital/system who has dealt with a potential or active volunteer who could not stop themselves from bringing up their faith? I would love to hear what did or did not work for you anywhere from coaching before onboarding to releasing the volunteer without accusations of discrimination.

  • Wednesday, March 18, 2026 9:15 AM
    Reply # 13610880 on 13610588

    Good morning, Amanda. 

    This does come up, unfortunately. I would definitely reach out to your HR to ask for guidance on scripting and documenting. When I've encountered this, I document and treat it just as if they were an associate - explain your organization's standards of behavior and the "why" for not discussing faith in the hospital setting.  Escalate from verbal warning, written warning, to termination if necessary. I have terminated a volunteer for this - HR was notified before I did it. 

    Good luck,


  • Wednesday, March 18, 2026 2:19 PM
    Reply # 13611032 on 13610588

    Fortunately, I've never had to terminate a volunteer for this reason, but it has come up in interviews before when the volunteer asked about whether they could pray with someone. In the past my response was yes, if the patient/family member asked or was open to the volunteer praying with/for them. However, the volunteer was not to proselytize or in any way push conversation on anyone, especially if they said they were not interested. A few years ago, when I got a new VP right after covid, we implemented a Volunteer Agreement & Release of Liability which all new volunteers must sign at orientation. It specifically states:

    "I agree not to engage in any manner of personal, religious, commercial, or political solicitation while in the hospital or on hospital property. I understand there are many different views on religion and politics, and in my role as a volunteer I acknowledge that I will respect all individuals with whom I come in contact, regardless of their views and whether they are similar or different from my own. Therefore, I agree not to question nor seek to influence the religious or political views of others while representing AnMed as a volunteer."

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